Custom order Terms and Conditions:
The Terms and Conditions set out below apply to custom bespoke orders requested by the customer & produced by the supplier (Endon Valley Custom Decals). Orders made for products on our online store will be subject to Terms and Conditions found under ‘General Terms and Conditions’
Custom Build Products” means non-cancellable non-refundable bespoke products which the Customer has ordered through the supplier;
Upon accepting a quote from the supplier a minimum 50% non refundable deposit (100% of deposit if below £90) of the total amount quoted, will be required from the customer to secure the order and for the supplier to commit to the commission.
The customer is entitled to a 14 day ‘cooling off’ period after agreement to a quote issued by the supplier. Upon payment of an invoice, whether by deposit or in full, the order will be deemed as accepted and is non refundable.
The supplier will issue the customer with a proof to be agreed upon. The supplier agrees to make adjustments to the design as requested by the customer within limits. When the proof has been agreed the commission will move to print, once final payment (unless already made in full) of the invoice has been made .
The customer accepts there is no time limit on when a proof should be issued from the supplier.
By agreeing to the commission the customer accepts that delays to both proofs and orders can occur due to demand on the supplier at the time of order. The customer understands and accepts that at busier periods the commission may take longer than expected to be supplied.
The supplier cannot be held responsible for any issues with the design that have been overlooked by the customer once the proof has been accepted and agreed and the commission has been moved to the printing stage.
any adjustment’s made aware to the supplier that are required by the customer after agreement of the final proof and before printing takes place, will be subject to a minimum adjustment charge of £26.
Delivery of Items to the customer will be made via Royal Mail 1st Class Signed for postage, if in the UK or standard International postage for international orders. unless a different postage option is requested by the customer.
Upon request by the customer, for a different postage option this will be adjusted and charged for on the invoice by the supplier.
The customer accepts that delays in delivery of items, once posted by the supplier, are possible and the supplier cannot be held responsible for this or loss of items whilst in the postal system. The supplier agrees to pursue a lost item if notified of its non delivery within 14 days of the order being posted.
Upon receiving their order the customer has 14 days to report any physical issues with the item to the supplier, such as physical damage made while being delivered or misprints. The supplier cannot be held accountable if a report is submitted after this period has expired.
The supplier will not be held accountable for any damage made to the items by the customer. replacements will only be issued upon receipt of payment for a repeat order.
Upon making a payment the customer accepts that the supplier will not issue refunds in the event that these terms were overlooked and blindly agreed to.
Refunds will not be issued in the event of impatience or unforeseen circumstances.
Upon accepting and agreeing to our quote you agree to our Terms and Conditions.
General Terms and Conditions
Please be aware that all items on our store are printed to order. We DO NOT keep any items as stock.
By placing an order, whether from our store or custom made (bespoke), you consent to the terms and conditions. You hereby understand that the items you are ordering are hand made, made to order items that are created by us specifically for your order.
Once your order is placed we do not allow alterations to sizing, material or images, nor do we permit refunds to be given in the event that these terms were overlooked and blindly agreed to.
If you receive an item from us, ordered from our store, that is incorrect you may contact us and we will be happy to assist you in an exchange for the correct items originally intended to be ordered, as long as the price of that matchs the one originally intended.
This does not apply to custom made (Bespoke) items.
Once an order is made as a proof & or printed in part or full it is NON REFUNDABLE, this applies to both custom made orders and orders made from our store. Refunds will not be made in the event of impatience or unforeseen circumstances.
Any orders made where payment is via the 'Stripe' direct card payment option, orders may not be processed until the payment has cleared with us, this can take upto 14 days.
Please be aware any adjustments you want made to the products listed on our store (excluding scale size) will have an extra charge of £26.00 as it is then classed as a custom order, This charge will be emailed to you as a seperate invoice. When payment is made the job will be processed. If the adjustment charge payment isnt made, after 14 days the job will be printed as the standard pack sold on our store and posted to the customer.
Smaller scale decals:
Please note that decals in smaller scales such as 009 scale may differ slightly from the product image to help create a clearer decal for use on your models. Some may also be less clear due to the physical size. Upon purchasing decals in these scales you agree to these terms and conditions, a refund will NOT be authorized.
please also be aware Decal pack sheets may arrive in cut part sections and / or different layouts to that displayed in both custom order proofs and on our store this is to help on printing. Everything that is included on that particular order will be included in the pack.
Please DO NOT ORDER MADE TO ORDER ITEMS OR CUSTOM ITEMS IF YOU DO NOT AGREE TO THESE TERMS.
Please note:
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I work alone and can become extremely busy, so while I will give you best estimates on delivery times, I may not be able to totally stick to them. I do endeavour to have all orders out as quickly as possible, there are of course, so many factors that can cause delays. When making payment for a custom order with me, you are hereby accepting my Terms and Conditions.
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On shipment of items:
Upon placing an order your order may be split into multiple shipments to get you your products as soon as possible. Some products may take longer than others to create and upon completion will be shipped immediately.
Do not be surprised if you receive your items from your order individually. If you have any concerns about the whereabouts of your unfulfilled times on your order than feel free to contact us via email.
We do not accept returns on any custom designed items.
We do not give refunds for orders canceled due to impatience or incorrect orders attributed to customer error.
Store orders:
Please make sure you select the correct design prior to completing your order and double check to make sure your order is correct before submitting payment! We will not provide a refund on these orders due to mistakes mad upon ordering.
'Show Collection' shipping Option T&C's (when available)
The 'Show Collection' shipping option is open to UK residents that hold a show ticket only. By placing the order using this option you agree to collection of your items at the advertised show.
All orders made using the 'Show Collection' option MUST be collected from our stand at the advertised show on the shipping option description, Any orders not collected at the show advertised or anyone who may order through our store using this option with no intention of attending. Their order will not be honoured and they will receive a refund (minus the Paypal / Stripe card charge) up to 3 weeks after the show has taken place. please bring proof of payment when collectiing your items.